Every inbound text and email routed to a single interface. AI classification, contextual responses using your project data, and controls for when humans take over.
Twilio-powered SMS intake with a dedicated phone number for your business. Customers text directly, messages route to your unified inbox.
SendGrid inbound parse routes emails to the same dashboard. Attachments, threads, and metadata all captured and indexed.
Single interface for all inbound communications. WebSocket-powered live updates, search, filters, and conversation history.
Anthropic SDK classifies incoming messages: support request, sales inquiry, urgent issue, spam. Priority routing based on content analysis.
AI pulls from your project data—client records, order history, service notes—to craft responses in your brand's voice and tone.
Configure auto-reply thresholds and human escalation triggers. AI handles routine inquiries; complex issues route to your team.
From inbound message to intelligent response in milliseconds
SMS via Twilio or email via SendGrid routes to your inbox
Anthropic SDK analyzes intent, urgency, and category
System pulls relevant data from your PostgreSQL database
AI responds automatically or flags for human review
Dedicated phone number provisioned in your account. Webhook routes to your platform. You own the number.
MX records configured to route emails through SendGrid. Full message parsing including attachments.
Claude API for classification and response generation. System prompts trained on your business context and tone.
Customer records, conversation history, and project data indexed for AI retrieval. Full audit trail.
Dedicated business number, webhook configuration, two-way messaging
Inbound parse setup, MX record configuration, attachment handling
Real-time message feed, search, filters, conversation threading
Anthropic SDK integration, category routing, priority scoring
Database integration, tone training, brand voice configuration
Configurable triggers, human routing, notification system
Anthropic API usage for classification and response generation included
Real-time dashboard hosted on enterprise infrastructure with 99.9% uptime
Security patches, performance updates, and bug fixes
24-hour response time, direct access to engineering team
AI training updates as your business data and tone evolves
Monthly reports on message volume, AI accuracy, and escalation rates
The Twilio number is provisioned in your account. The code runs on your infrastructure. All conversation data stored in your PostgreSQL database. No vendor lock-in.
Requires an active web platform tier.
Twilio and SendGrid usage billed separately at their standard rates.
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